Let’s get it sorted.
A question about a delivery? A little help getting started? Find the right next step here.
Get help with a delivery Browse common questions
What can we help you with?
Start with your order.
Get help from the order in your app, so the team can see which delivery you’re asking about.
- 1
Open your delivery
Go to your orders in the Safirisha app and select the delivery.
- 2
Tell us what happened
Choose the support option. Add a message and a photo if it helps explain the issue.
- 3
Keep the conversation together
Find your request and follow up from Customer support in your account.
A few quick answers.
You might find what you need right here.
Where is my delivery?
Open the order in the app to see its latest status. You can also use your tracking number in the website’s shipment tracker.
Go to shipment trackingI’m having trouble signing in. What should I do?
Check that you’re using the email address registered with your account. If you’ve forgotten your password, select “Forgot password?” on the sign-in screen and follow the recovery steps.
I have a question about a payment.
Open the relevant order and check its payment details. If you need help with a charge or refund, create a support request for that order and include the payment reference. Keep your PIN and passwords private.
Can you help with my business deliveries?
Tell us where you send from, the areas you deliver to and how often you send parcels. You can send these details through Customer support in the app.
How do I get the app?
Public app download links aren’t available on this website yet.
Ready for your next delivery?
A few details from you. We’ll take it from there.